STORE POLICY

Your satisfaction is our priority. We strive to ensure that every purchase meets your expectations. Please read our policy carefully:

Refund & Exchange Timeframe: You have 24 hours from receiving your order to request a refund or exchange.

“TRY BEFORE YOU BUY”  POLICY - You can inspect your item(s) while courier waits.  If it’s not suitable, you only pay the shipping fees. 

Please note that refunds or exchanges are not available after 24 hours from delivery.

IMPORTANT: Discounted or Sale items can be exchanged only— no refund within 24 hours .  You are entitled to one exchange per product or store credit.

CLOTHING & ACCESSORIES: Non-refundable— You can try the item while the courier waits outside your door - but once the courier leaves it can’t be returned or exchanged later — this is for hygiene protection purpose for our customers. 

CUSTOMIZATIONS: Any customized requests are Non-refundable  and are paid in full in-advance. 

RETURN/EXCHANGE:
To process a return/exchange, you can  use the online portal on the website or contact us at shop@cocobelleofficial.com or what’s app +20 103 3331803 or DM on instagram — please make sure you write your order confirmation number.

If your return/exchange is accepted, we will process your return /exchange and coordinate the process with the courier company. It is mandatory to pay the shipping fee. 

  • Your requests for return or exchange are processed within 3 working days of receiving them. 
  • Your return item is collected  by the courier, and undergoes an inspection at our warehouse to ensure it’s unworn, not damaged and in original condition.
  • Your refund will be processed accordingly within 3 days of arrival to inspection in the original payment  method for the order

DAMAGES & ISSUES:
Please inspect your order upon reception and contact us immediately same day if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

REFUNDS:
If it is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Installments: If your payment is paid by installment, please note the refund is made back to the service provider ( ex Valu, Sympl etc )  we will provide proof of refund but any follow-up on the refund is directly with the service provider.

By purchasing from our website, you understand and agree to our terms and conditions.